Casino Player Guarantee For Our Users
We have been in the online casino industry for seven years and have built strong partnerships and relationships with many of the most reputable online casinos, casino owners, operators and casino managers.
As a result, we are very well placed to offer our users and casino players a cast iron guarantee.
If you have a genuine problem with any of our featured partner casinos that you can’t resolve, we will step in on your behalf and work it through to a resolution.
Why can we offer you this guarantee? Simple. Our experience in the online casino industry has produced many unique relationships with the men and women behind the casinos that you so love to play at. They trust us, we trust them. It is only through meeting the people involved over a prolonged period of time that we find ourselves in a position to offer this guarantee.
We will only ever promote online casinos of the highest quality and integrity. Our partner casinos all have long standing reputations for fairness, top player promotions and customer service and most importantly of all, prompt payment. Become a CardSharkIsland player and be a part of the safe world of online gambling.
Nothing upsets players more than having their winnings withheld unnecessarily. It is top of the list of casino player gripes and quite rightly. You’ve scored a victory against the casino and you don’t want the experience tarnished by slow payment.
Our stated guarantee promises that we will work through your case until it is resolved but please note that we don’t guarantee a resolution in your favour. There is a very good reason for this - Casino Bonuses!
The biggest mistake made by online casino players is to take the huge bonuses offered at most online casinos, not read the terms and conditions of the casino bonus properly, win a bit, try to withdraw and have their winnings withheld.
If we had £10 for every such complaint, we’d be writing this from a deserted beach somewhere in the South Pacific, not watching the rain battering the office windows in the UK!
All online casino bonuses have terms and conditions attached to them. Many require you to wager the bonus amount multiple times before you can withdraw your casino account balance. Some rules are very game specific like the roulette zero risk rule that won’t allow a player to bet on red and black simultaneously to churn through the wagering requirements.
Online casinos have had to get smart in their war against bonus abusers and bonus terms and conditions can be quite stringent as a result. We urge you to read and understand them before you start playing to avoid unnecessary disappointment when you try to withdraw.
If you feel that you have complied with one of our online casino partner’s terms and conditions fully and you are still having problems getting paid, we can and will help you. Be warned though, if you willfully attempt to deceive us into working on your behalf on a case that has no actual merit, we will have you banned. Period.
The online casino industry, the reputable one that we operate in, has no place for dishonest players any more than it does for dishonest or rogue casinos.
Posted by CSI Team
